Frequently Asked Questions
Everything you need to know about our sustainable luxury collection.
What is Santicler's approach to sustainability?
We prioritize ethical manufacturing and high-quality natural fibers. Our collections are produced in limited quantities to minimize waste and ensure each piece meets our rigorous standards for durability and timeless style.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain sale items may be marked as final sale.
How can I find my correct size?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or contacting our concierge for personalized advice.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as modern payment solutions like PayPal, Apple Pay, and Shop Pay for a secure checkout experience.