Returns & Exchanges
Santicler is committed to sustainable luxury and your complete satisfaction; we offer a 14-day return window for all unworn, unwashed items in their original packaging. Please ensure all hangtags remain attached to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in the original shipping box and include the printed return authorization form inside the package.
Affix the Label
Download and print the prepaid shipping label provided via email and attach it firmly to the outside of your parcel.
Drop Off and Track
Hand your package to the designated carrier at any official drop-off location and retain your receipt for tracking purposes until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing